How can I change the payment method in my ADA Enrollment?

A step by step guide to changing or updating the card on your auto-debit enrollment.

What if your card expired? Blocked because of fraud? Locked it and forgot to unlock it for transactions? You can easily change the credit or debit card attached. Just follow the steps below.

1. Find your Reference ID in your email

Look for your Reference ID in your associated email. It looks like TM‑PAY‑XXXX.

The Reference ID is your unique, one‑of‑a‑kind code, made for you and your unit, parking slot or lot enrollment. The email comes from support@tama-pay.com.

The enrollment email, with the Reference ID highlighted

We have used “Tamapay Estates” as a placeholder. Yours will be different.

2. Open your developer’s payment portal

Go to portals.tama-pay.com (opens in a new tab) and look for the real estate developer of the unit you are paying for.

This varies from person to person. In this guide we use Tamapay Estates. You can use the search bar to find your developer’s payment portal quickly.

The portal directory, with the developer search bar

Step 2: finding your developer in the directory.

3. Add “/billing” to the URL

In our example that gives portals.tama-pay.com/tamapayestates/billing. Yours will differ depending on your developer.

The browser address bar with /billing appended to the portal URL

Step 3: adding /billing to your developer’s portal address.

4. Enter your Reference ID and email address

Input your Reference ID (TM‑PAY‑XXXX) and the email address linked to the enrollment. The email address is case sensitive, because our system checks it against the dashboard for security.

The billing access form, with Reference ID and email fields

Step 4: the billing access form.

Once you have clicked submit, you will see a confirmation box.

The confirmation box shown after submitting the form

Step 4: confirmation that the access email is on its way.

5. Open the enrollment link in your email

Head back to your email and look for the message from support@tama-pay.com.

Click View Enrollment. It opens your enrollment in a new browser tab.

The access email, with the View Enrollment button

Step 5: the enrollment access email.

The enrollment access page showing the current payment method

The details on this page vary from enrollment to enrollment.

6. Edit the payment method

Click Edit Payment Method and enter your details. This opens a separate page.

The enrollment page with the Edit Payment Method button

Step 6: starting the change.

Enter your new card details and click Next.

The card details form for the new payment method

Step 6: entering the new card.

You are taken to a final page to check everything. Once you are satisfied, click Enroll Now.

The review page, with the Enroll Now button

Step 6: reviewing before you confirm.

7. You are done

You are sent back to the enrollment access page, with your updated payment method shown.

The enrollment access page showing the updated payment method

Step 7: the change is live.

You can also check your payment schedule to plan ahead, or to see when the next payment falls. Click Refer to payment schedule and a small window opens.

The payment schedule window

Your payment schedule, with upcoming dates and amounts.

If you hit errors even after following these steps, send us an email or reach us through the channels below.

Questions and clarifications?

Reach us through these channels:

Official email: support@tama-pay.com
International: +1 408 335 0522
Local landline: +63 8640 3512
Mobile / WhatsApp / Viber: +63 947 201 3921
Mobile / WhatsApp / Viber: +63 952 462 4304

All inquiries will be addressed within 24 hours, Monday to Friday, 7:00 AM – 4:00 PM (PHT). Holidays and weekends excluded.

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