ADA Enrollment Cancellation
How to cancel an existing auto-debit arrangement, and what to expect.
How can I process my ADA Enrollment cancellation?
If you would like to cancel your auto-debit enrollment, you may do the following:
Send an email to us at support@tama-pay.com requesting to cancel your enrollment, along with your reason for cancelling.
We will send a message to our point person within your real estate developer and will have to wait for a reply from their team. Depending on the real estate developer, you may or may not have to send an email to their service desk or customer service for documentation purposes. It is best practice that you do, though.
Send your cancellation request directly to your real estate developer’s Customer Service Center, Sales Agent, or Account Manager.
This is completely optional most of the time, but it can cut down the time spent waiting for the cancellation to be approved.
Which details do I need to include in my email?
- Full name
- Real estate developer
- Project or property name
- Account number (if applicable)
- Your enrollment’s associated email address
- Reason for cancellation (very important)
Why do I need to inform my real estate developer?
Though Tamapay is the payment gateway for your real estate developer, they are ultimately responsible for approving ADA enrollment cancellations. We at Tamapay cannot proceed with the cancellation unless we receive their strict authorization.
Can’t Tamapay just cancel right away? What’s taking so long?
Unfortunately, we cannot cancel the enrollment or enrollments without the strict authorization or go-signal from the developer.
What happens after I submit my request?
Once we have received your request, we create an email notifying our point person that you want to cancel your enrollment and why. They will review that request internally and will either cancel your enrollment or coordinate with you first.
How long would the cancellation take?
Processing differs from developer to developer. Some take time, while some are instant.
Will my ADA payments stop once I send my request to you?
Short answer: no. The developer has to process this internally before cancelling your ADA enrollment. Any upcoming payments will be processed as normal.
Questions and clarifications?
Reach us through these channels:
- Official email: support@tama-pay.com
- International: +1 408 335 0522
- Local landline: +63 8640 3512
- Mobile / WhatsApp / Viber: +63 947 201 3921
- Mobile / WhatsApp / Viber: +63 952 462 4304
All inquiries will be addressed within 24 hours, Monday to Friday, 7:00 AM – 4:00 PM (PHT). Holidays and weekends excluded.